1. 1
   Tell us what happened, in your own words. No forms, no legal language. The way you'd tell it across a kitchen table.
2. 2
   We ask the few questions that matter. Usually three. Small details can open up whole new parts of the law, strengthening where you stand and sometimes increasing what you're owed. We'll always tell you why we're asking.
3. 3
   We check the law as it stands today. Not a blog post, not a forum thread, and definitely not made up. The current statute, quoted word for word so you can check us, then broken down in plain English so you can see exactly how each clause applies to your situation.
4. 4
   You get a straight answer. And if the law is on your side, we'll draft your formal letter: a letter of claim, a demand for payment, a parking challenge, a formal notice to a neighbour, whichever your case calls for. Firm, precise, citing the exact provisions, reserving your rights, worded the way formal letters should be. The kind of letter that gets taken seriously the first time, because it reads like it cost a great deal more than it did. If the law isn't with you, we'll say so, for nothing.

• Refunds & faulty goods
• Cancelled & delayed flights
• Landlords, deposits & repairs
• Work done badly
• Deliveries that never came
• Subscriptions that won't cancel
• Package holidays gone wrong
• Cars, garages & warranties
• Money you're owed for work you did
• Lost, damaged & delayed baggage
• Noisy neighbours & nuisance
• Estate agents, when selling
• Private parking charges
• Your data: spam, breaches & ignored requests
• …and a good deal more

Something else? Tell us anyway. The law reaches further than most people think, and if yours is genuinely outside our ground, we'll say so and point you somewhere better. That's a promise that costs us money and earns your trust, which is the right way round.

1. 1
   Chatbots cite law from memory, and memory invents things. In our own testing, the model once reached for a section of an Act it had never been given. Our guard caught it and forced a rewrite; a chatbot has no guard. Every citation here is served from the official text, or struck out before you see it.
2. 2
   Their knowledge froze on training day. Ours stands on the statute book as it reads today, fetched from legislation.gov.uk, with repealed sections cut, not-yet-in-force sections excluded, and a weekly check that tells us the moment Parliament moves.
3. 3
   Chatbots answer everyone the same. The law doesn't. The Consumer Rights Act doesn't cover business purchases, several housing Acts stop at the English border, and a private seller owes you less than a shop does. We check who you are, where you are and who you're up against before a single section is cited.
4. 4
   Our numbers are calculated, never guessed. Flight bands come from route arithmetic, deadlines from date arithmetic, statutory interest from the rules themselves. A chatbot's numbers are often right, which is worse than always wrong, because you can't tell which day you got.
5. 5
   Everything we say can be checked. Every citation links to the government's own copy of the law. Anyone can generate a confident letter. We generate one you can check.
6. 6
   Which is why you can actually send it. The real worry with pasting a chatbot's words into a dispute is what happens when the other side checks, and they will: invented, out of date, or not applicable to you. Everything above exists so that can't happen here. You check free, and if the law is on your side we draft your formal letter, cited, dated, deadline set, and email it straight to your inbox, ready to send. No copying, no rewriting, no wondering.

None of this makes the big AIs bad at what they're for. They're the wrong tool for this: your case, today's law, checkable words, and a letter that lands. That's what we built instead.