Privacy

Your complaint is your business.

Last updated 13 July 2026

The short version: we read your story to answer it, we keep it only long enough to deliver your letter, we never see your card details, and we will never sell or share your information for marketing. When you buy a letter we email it straight to the address you used at checkout, it stays at your purchase link for 30 days, and then we forget you, permanently.

What we collect, and why

What you tell us about your problem. Your description and your answers are processed to find the relevant law, assess your position and, if you buy one, write your letter. That's the entire purpose. We don't use your story to build a profile of you or to train anything.
Payment details: never. Payments are handled entirely by Stripe, a regulated payment provider. Your card number never touches our servers. Stripe shares with us only what's needed to deliver what you bought, such as confirmation that payment succeeded.
No accounts, no tracking. There is nothing to sign up for. We don't run advertising trackers or sell data to anyone.

How long we keep things

If you buy a letter, we email it to the address you used at checkout the moment it's drafted, so your own copy is in your inbox from the start. Your case is also kept on our own server just long enough for you to read, save and come back to your letter if you need to: your purchase link keeps working for 30 days. After 30 days your case is deleted, permanently and automatically. If you only check where you stand and don't buy, nothing is kept at all. We keep the records the law requires us to keep about payments (through Stripe), and nothing more. One honest note about the email: like any email, it travels through our mail provider (Microsoft) to reach you, and the copy in your inbox is then under your control, not ours.

Can we see your letter during those 30 days?

We'll answer this the honest way rather than the impressive way. We won't claim it's technically impossible for us to read: our system drafts your letter, so of course it handles the words. The plain truth is simpler: nobody reads it. Your case sits in a locked file on our own server, in no shared database, and it's used for exactly one thing: handing your letter back to you when you open your purchase link. No person looks at it, nothing is trained on it, and we would only ever open a case if you emailed us asking for help with it. After 30 days it's deleted, permanently.

Who processes your data

To provide the service we use a small number of infrastructure providers: secure hosting, the AI processing that helps analyse your situation against the law, Stripe for payments, and Microsoft, whose email service carries your letter to your inbox. Each processes your information only to deliver this service, under contract, and not for their own purposes.

Your rights

Under UK GDPR you can ask us what we hold about you, ask for it to be corrected or deleted, and complain to the Information Commissioner's Office (ico.org.uk) if you think we've fallen short. Given how little we keep, the honest answer to "what do you hold about me?" will usually be "almost nothing", but you're always welcome to ask: contact@canicomplain.com.

One more honest note

We're not a law firm and nothing here is legal advice. Our whole service is this: we show you what the law says, in its own words, and we turn your complaint into a formal letter of claim, drafted with the structure, the precision and the exact citations that formal claims demand. The kind of letter that gets taken seriously the first time. That's it. Nothing more, and nothing hidden. For anything high-value or complicated, Citizens Advice (free) or a solicitor is the right next step, and when we think that's true for your case, we'll say so.