Repairs are not a favour your landlord grants. The structure, the boiler, the water, the electrics: keeping them working is a legal duty they cannot contract out of, and since 2019 the whole home must be fit for a human to live in.
"to keep in repair the structure and exterior of the dwelling-house (including drains, gutters and external pipes), (b)to keep in repair and proper working order the installations in the dwelling-house for the supply of water, gas and electricity and for sanitation (including basins, sinks,"…
"is fit for human habitation at the time the lease is granted or otherwise created or, if later, at the beginning of the term of the lease, and (b)will remain fit for human habitation during the term of the lease."
The landlord's obligation bites from the moment they're told (or should have known). Which is why the single most important thing you can do is report in writing and keep the proof. Texts and emails count.
Tell us what happened in your own words. We check it against the law above, free, and give you a straight answer either way. Tell us what happened and if the law is on your side we'll draft your formal letter to your landlord. Repairs and disrepair letters are free.
Check where I stand, free →This guide covers England; Wales, Scotland and Northern Ireland have their own housing law. This is guidance to help you understand your rights, not formal legal advice, and we're entirely independent: no affiliation with Citizens Advice, GOV.UK or any law firm. Every quotation above links to the official text so you can check us. Law verified current at July 2026.