Past set thresholds, a power cut stops being bad luck and starts being a payment: fixed sums the network operator owes you under standards written into regulation, with more accruing the longer it drags on. But you usually have to claim, and the window is short.
"This paragraph applies to a relevant electricity distributor where the supply to a customer’s premises is interrupted as a result of a failure of, fault in or damage to that distributor’s distribution system (except where regulation 11 applies). (2)Where paragraph (1) applies, that distributor must,"…
The payment depends on how long you were off, how many properties were hit, and whether it was storm conditions. It's owed by your network operator (who runs the wires), not the company that bills you, and claims usually must go in within three months. 105 gets you the operator from any phone.
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Check where I stand, free →This guide covers England and Wales; Scottish and Northern Irish rules can differ. This is guidance to help you understand your rights, not formal legal advice, and we're entirely independent: no affiliation with Citizens Advice, GOV.UK or any law firm. Every quotation above links to the official text so you can check us. Law verified current at July 2026.